WEBenableIT

Online applications for lean organisations

Call Logging & Help Desk PDF Print E-mail

Web Enable IT Help Desk solutions are entirely web based enabling employees to be home based and companies to be virtual in infrastructure terms.

Standard Help Desk Features  include:

  • Incident registration
  • Date and time logging
  • Public and private notes
  • Incident tracking
  • Status reporting
  • Traceable history
  • Priority assignments
  • Roles and groups
  • Tech team role directory
  • Searchable knowledgebase
  • Email notification
  • Call and task reminders
  • Web access for customers
  • Self Service for customers
  • Asset register

Optional features include email integration and automation:

  • Register a user from an email
  • Register an incident from an email